Built for specialty practices.

Procedures that stay on the calendar.

Prep coaching that keeps colonoscopies on schedule, referral intake from fax, procedure scheduling and post-procedure calls that reach the right person.

Post-op calls that reach the right person.

Urgent post-op calls flagged and routed to MAs, refills turned into tasks, authorization and imaging questions sent to coordinators, and injections followed up.

Referrals booked, not buried.

Referral faxes read and filed, AIVA calls the patient and books the case, prep is coached, and referring partners see every step on the Referral Network.

More patients helped, less phone time.

Answer high call volume, handle refills and records requests, run recalls and follow-ups, and write the note while you talk to the patient.

Every result and follow-up, closed out.

Test results and device questions routed to the right nurse, follow-up visits booked after every study, and referrals tracked from the first fax to the first visit.

A full schedule, without the phone tag.

AIVA books and reschedules visits, sends skin-check and procedure reminders, fills cancellations from the waitlist and handles refill requests.

From the first exam to the day after surgery.

Cataract and retina patients prepared and reminded, post-op questions routed by urgency, and referrals from optometrists filed and booked.

Shot schedules and procedures, on track.

Allergy shot reminders, procedure prep and post-op calls, sinus and hearing referrals filed and booked, and refills handled without a callback queue.

Procedures and results, handled.

Procedure prep and reminders, lab and imaging results routed to the right nurse, refill requests as tasks and referrals booked from the first fax.

Every visit in the pregnancy, on time.

Prenatal visit reminders, results routed to the right nurse, urgent calls flagged for the on-call provider and annual visits filled through outreach.

Injections booked and authorized.

Procedure scheduling with coverage checked first, authorization status for coordinators, controlled refill requests routed to the right team and follow-ups booked.

Long waitlists, managed.

Referrals read and prioritized, testing scheduled with prep, cancellations filled from the waitlist and follow-up visits booked after every study.

Sleep studies and follow-ups, on schedule.

Sleep study prep and reminders, equipment and supply questions routed to the right team, test results to nurses and follow-ups booked.

Labs before visits, refills without the wait.

Reminders to get labs done before the visit, refills handled as tasks, device and supply questions routed, and regular check-ins kept on schedule.

Urgent symptoms reach the care team first.

Symptom calls flagged by urgency and routed to nurses, treatment and infusion reminders, referrals coordinated and records requests handled.

Parents get answers, day and night.

After-hours calls handled and escalated when urgent, sick visits booked the same day, well-child and vaccine reminders and forms requests handled.

Consults booked and patients ready for surgery.

New inquiries answered on the website and phone, consults booked, surgery prep coached and post-op questions routed to the right nurse.

Every follow-up visit kept.

Wound care and follow-up reminders, diabetic foot exam recalls, referrals from primary care filed and booked and coverage checked before visits.

Every office, its own setup, one view.

Each location gets its own phone system, AIVA agents and voicemail, people see only their offices, and owners see the whole organization.